Booking Cancellation Policy with Vanessa and Heart and Soul Transformations
Please note that I very much value you and your time as well as my own. Due to my busy schedule and some weeks where I may be fully booked in advance - it is important that you contact me if you need to reschedule any appointments as I regularly get new booking enquiries which I sometimes need to place on a wait list. If you reschedule I can then give other people notice of an availability and with notice, I find it works really well if everyone communicates.
Therefore I require at least 24 hrs notice (ie 1 full working day) for any change or cancellation of your healing/session/reading. If you can give me more notice that's wonderful. Please do not EMAIL ME to change or cancel your booking as emails can sometimes not get to me - I would appreciate if you phone or text my mobile on 0408 493 873.
* This also applies to any Distance Bookings - just because you are not here in person does not mean I can just assume anything and it is up to you to manage this. I will contact you via text (unless we agree otherwise) usually 48 hrs in advance to confirm you appointment - please reply back to me that day. This ensures a smooth process for everyone.
Note - If you do not give this 24hrs notice you will be automatically charged in FULL for your booking. I will email you or send you an invoice via PayPal for payment that is then due within 7 days. Thank you for your consideration.
Vanessa Sumner HST